Case Study

Smooth Transition from In House IT to TechWessex

August 2021

Recently, we received an inquiries from a company in Weymouth (in the Granby) with several remote offices and a large headquarters accustomed to having its own IT staff. While there are some typical issues with this setup, some IT personnel have a major risk factor in the absence of that person. The business addressed the issue by training other staff to address a variety of IT issues, allowing people to move away from their primary role and provide a fragmented support model. became.

The situation was exacerbated when the IT manager was on holiday and the network went down. This caused a lot of financial stress, and after considering the IT setup the company found that this IT structure was not appropriate. After Tech Wessex was asked to bid on the contract and provided a complete plan for the existing system, we can gladly say that we won the business.

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Project Summary

Careful planning with your existing IT team over 30 days means that you have provided your existing setup completely and completely. With our extensive knowledge and a skilled team, we have identified many areas where we can improve the networks and systems. 
It wasn’t surprising that the company was very nervous about the transition from onsite presence to outsourcing, but with careful planning, all the different ways to seamlessly migrate and contact for support. We introduced it to the client’s staff and scheduled monthly visits to each site. The business knows all the members of the staff they deal with because it is rotated among the support staff.

As you might expect the business was very nervous about moving from an onsite presence to an outsourced one, but with careful planning we migrated seamlessly and introduced all the staff to the multiple ways in which they can contact us for support.

We have scheduled in monthly visits to each site, this is rotated between support staff so that the business gets to meet and know each member of staff that they deal with.

 

 

Process

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Understanding the business need

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Understanding the fine details and major and minor drivers

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Put together a clear and costed budget

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Put together a simple project plan with full roll-back

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Time the work so there is the least impact on the users and business as a whole

Final Result

New, faster connections, better redundancy and improved support are just a few of the benefits of the first few months. The biggest advantage of the CFO was, of course the capital savings and the ongoing risk mitigated by commissioning a dedicated team.

Also there’s much improved IT security with a much greater attack resilient system but also detection and alerting. A secondary goal was faster connectivity, better redundancy, and improved support are just a few of the benefits in the first few months.

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