Co-Managed Complimentary Support

Could your internal IT team benefit from some extra support?

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We Support, Your IT Support

Our co-managed IT support service enables business with in-house IT staff to supplement their internal IT resources with outside expertise.

Could you use a second pair of IT hands? Or do you lack a technical skill that is essential for an IT project?

¬†Our co-managed IT services might be just what you’re looking for. Our skilled IT specialists will collaborate with your internal IT team to form a successful relationship that will help you reach your objectives. We provide a variety of adaptable alternatives, allowing you to select a co-managed IT solution that best suits your needs.

Everything we do revolves around providing excellent customer service. As a result, you can rest assured that our IT engineers will provide you and your customers with an unparalleled experience.

 

It can be difficult, expensive, and time-consuming to find qualified IT engineers. However, with our co-managed IT services, we’ve already done the legwork for you. Our skilled IT specialists will work as part of your internal IT team, giving you the freedom to scale swiftly with no risk or commitment.

For effective daily IT support, our first and second line IT engineers will function as your end users’ first point of contact. Our engineers will respond to your issues in 10 minutes or less, and then deliver effective, long-term solutions to your problems.

We can provide additional IT support and technical consultancy, both remotely and on-site, if your IT team is housed in a single satellite office. Regardless of whatever option you select, you can rest assured that our IT specialists will collaborate with your internal IT team.

Upgrades, installs, and office relocations are all examples of large technical projects that require additional support and knowledge. Our skilled experts can work as part of your team to ensure that jobs are completed as quickly and efficiently as feasible.

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Our Co-Managed Complientary Support:

  • When you need IT help, you may get it remotely or on-site.
  • IT workers that are specialised, certified, and experienced
  • Risk-free access to qualified technical personnel
  • Assist in relieving stress on your internal team so they can concentrate on more vital responsibilities.
  • You’ll have access to specialised skill sets that you might not have on staff.
  • The flexibility to flexibly scale up or down to meet fluctuating demands
  • Ensure that your team is constantly prepared for IT issues, cover absences, illnesses, and holidays.
  • Support with difficult IT challenges and technical initiatives is invaluable.
  • Cutting-edge support technology and solutions are available.
  • Out-of-hours coverage ensures that critical IT assistance is always available when you need it.

 

Typical business scenarios that necessitate co-managed IT assistance include:

They have an in-house IT manager who is responsible for high-level, strategic IT issues and requires technical support for day-to-day difficulties, helpdesk services, patch management, weekly maintenance, backup, and software updates, among other things.

The company’s in-house IT team can handle day-to-day work, but it needs outside help with the company’s overall IT strategy.

The company has reached a point where it needs to expand up its IT resources in order to support internal growth.

The internal team is small, therefore they need a co-managed IT partner to ‘fill the gaps,’ such as picking up tickets when the internal staff is busy or lacks knowledge in particular areas, providing vacation and sick leave coverage, and assisting with bigger IT initiatives.

Tech Wessex have been supporting us at The Gresham Guest House since we took over in February. We have been really impressed by the speed of response and general level of support we receive.
5 star Google review.

Louise M

Paul is very knowledgeable and always willing to offer assistance. Highly recommended.
5 star Google review.
Jon B

Tech Wessex are highly experienced IT professionals. It’s been great working with Paul especially. Thanks!
5 star Google review.
Matthew N

Tech Wessex

18 Frontline Business Park
Victoria Square
Portland
Dorset
DT5 1FN

01305 300320
[email protected]

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