Network Support

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Network Support

Networks are the backbone of any company’s IT infrastructure. Their design and efficiency is essential to the speed and reliability of all IT-dependent business functions.

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Trusted by many businesses like you in your sector

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Access to the full range of IT skills

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Pragmatically keep up with current technology

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Fixed costs set fairly to all parties

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Seamless, quiet onboarding

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Tech Wessex are environmentally conscious at every level

Service Level Agreements

 

Remote support urgent. 30mins.Typically 2 mins
Onsite support urgent.90mins.Typically 45 mins
Remote support normal request1 hourTypically 15 mins
Onsite support normal request2 hoursTypically 1 hour

 

These are our typical service level agreement metrics but subject to change in case of unusual complexity or accessability. Please get in touch for more details.

What are Service Level Agreements?

A service-level agreement (SLA) defines the level of service expected by a customer from a supplier, laying out the metrics by which that service is measured, ...

A service-level agreement (SLA) defines the level of service expected by a customer from a supplier, laying out the metrics by which that service is measured, ...
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Why Outsource at all?

IT outsourcing is the use of external service providers to provide some or all of the IT functionality your business needs, such as infrastructure management, strategic direction, and help desk.
More time to run your business

If you're having trouble managing your IT infrastructure because you can't hire your own IT support team, you're wasting valuable time on implementing more meaningful business strategies. If you outsource IT support, you can free up this time and let a team of trusted professionals handle the complexities.

Lower running costs

Aside from salary, other costs associated with in-house hiring include the cost of recruitment, company benefits, insurance, training, and taxes. Most small businesses cannot afford this luxury, but they can usually afford to outsource their IT support needs because all costs are packaged into a single low-cost monthly payment with no hidden fees.

Take advantage of the latest technology

You may know a thing or two about computers, but do you really understand the most recent and exciting developments in the world of IT? An outsourced IT provider is on the cutting edge of the industry, which means they receive all of the latest news and updates and can help your company capitalise on new advances and trends in real time.

What are the risks associated with outsourcing your IT support?

IT outsourcing is the practise of using an external service provider to deliver some or all of a company's IT functions, such as managing infrastructure, directing strategy, and operating the service desk.