Network Support
Network Support
Networks are the backbone of any company’s IT infrastructure. Their design and efficiency is essential to the speed and reliability of all IT-dependent business functions.
Trusted by many businesses like you in your sector
Access to the full range of IT skills
Pragmatically keep up with current technology
Fixed costs set fairly to all parties
Seamless, quiet onboarding
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Tech Wessex are environmentally conscious at every level
Service Level Agreements
| Remote support urgent. | 30mins. | Typically 2 mins |
| Onsite support urgent. | 90mins. | Typically 45 mins |
| Remote support normal request | 1 hour | Typically 15 mins |
| Onsite support normal request | 2 hours | Typically 1 hour |
These are our typical service level agreement metrics but subject to change in case of unusual complexity or accessability. Please get in touch for more details.
What are Service Level Agreements?
A service-level agreement (SLA) defines the level of service expected by a customer from a supplier, laying out the metrics by which that service is measured, ...
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Why Outsource at all?
More time to run your business
If you're having trouble managing your IT infrastructure because you can't hire your own IT support team, you're wasting valuable time on implementing more meaningful business strategies. If you outsource IT support, you can free up this time and let a team of trusted professionals handle the complexities.
Lower running costs
Aside from salary, other costs associated with in-house hiring include the cost of recruitment, company benefits, insurance, training, and taxes. Most small businesses cannot afford this luxury, but they can usually afford to outsource their IT support needs because all costs are packaged into a single low-cost monthly payment with no hidden fees.
Take advantage of the latest technology
You may know a thing or two about computers, but do you really understand the most recent and exciting developments in the world of IT? An outsourced IT provider is on the cutting edge of the industry, which means they receive all of the latest news and updates and can help your company capitalise on new advances and trends in real time.